![]() ![]() Summarize the speaker's comments periodically."What do you mean when you say." "Is this what you mean?" Ask questions to clarify certain points. ![]() Reflect on what has been said by paraphrasing.This may require you to reflect on what is being said and to ask questions. As a listener, your role is to understand what is being said. Our personal filters, assumptions, judgments, and beliefs can distort what we hear. Encourage the speaker to continue with small verbal comments like yes, and "uh huh.".Make sure that your posture is open and interested.Smile and use other facial expressions.Use your own body language and gestures to show that you are engaged. "Listen" to the speaker's body language.Avoid being distracted by environmental factors.Recognize that non-verbal communication also "speaks" loudly. Give the speaker your undivided attention, and acknowledge the message. There are five key active listening techniques you can use to help you become a more effective listener: 1. It may help to practice Mindful Listening if you find that you lose focus regularly. It’s also important to avoid using active listening as a checklist of actions to follow, rather than really listening. All of these are necessary for workplace success!īe aware that active listening can give others the impression that you agree with them even if you don't. What's more, you'll avoid conflict and misunderstandings. By becoming a better listener, you can improve your productivity, as well as your ability to influence, persuade and negotiate. You hope the important parts are captured in your 25-50 percent, but what if they're not?Ĭlearly, listening is a skill that we can all benefit from improving. Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. That means that when you talk to your boss, colleagues, customers, or spouse for 10 minutes, they pay attention to less than half of the conversation. Given all the listening that we do, you would think we'd be good at it! In fact, most of us are not, and research suggests that we only remember between 25 percent and 50 percent of what we hear, as described by Edgar Dale's Cone of Experience. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with others. Reflective listening is being fully present with the speaker, refraining from talking about oneself or giving advice, and using reflective statements that assure the speaker that you are. Recognize that non-verbal communication also 'speaks' loudly. Pay Attention Give the speaker your undivided attention, and acknowledge the message. Listening is one of the most important skills you can have. There are five key active listening techniques you can use to help you become a more effective listener: 1. ![]()
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